Service and Support

On-Site Service 

Comprehensive on-site service performed by our factory trained technicians ensures the highest level of expertise to deliver effective solutions for your critical needs. 

Regularly Scheduled Preventative Maintenance Visits 

Scheduled on-site service visits by expert technicians who specialize in performing extensive preventative maintenance on system equipment.

Our pre-emptive approach to system maintenance and performance involves extensive diagnostics and in-depth assessment of all system functionality and components – from hardware condition to network communications to software optimization, we scrutinize all aspects of your system to ensure long term reliability and continued peak performance.  

Help Desk Service 

OMNITERM provides Help Desk support to assist customers with both hardware and software issues and to answer questions related to OMNITERM system applications remotely by utilizing PCI-compliant LogMeIn service only. LogMeIn allows OMNITERM to easily support, update, diagnose and solve problems with zero disruption within a secure environment.

For HelpDesk support, please email helpdesk@omniterm.com